Help

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General

Size Charts, Ordering & Services

[vc_toggle title=”What size am I?” style=”round” color=”mulled_wine” el_id=”1472482983860-27071c17-5458″]You can use the size chart here to help you find the correct size.[/vc_toggle][vc_toggle title=”How can I pay for my order?” style=”round” color=”mulled_wine” el_id=”1472482993019-62c34d28-9fe3″]At the moment we can only take payments via paypal, this service allows you to use your credit/debit card online and stay secure.[/vc_toggle][vc_toggle title=”What phone cases do you sell?” style=”round” color=”mulled_wine” el_id=”1473548414616-1820202d-2e5a”]Currently we sell phone cases for iPhone 6/6s/6+ and Samsung S7.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”I would like a custom made T-shirt can you help?” style=”round” color=”mulled_wine” el_id=”1472482687215-3243fd31-82e1″]We can make custom T-shirts, please email help@gift-crate.co.uk for help regarding this.

To speed up the process include the following information:

The image you wish to upload (highest resolution possible), what style of t-shirt (mens, womans, vest, tank), what colour of t-shirt and finally how many t-shirts you would like to order.

Prices vary, cheaper for larger orders.[/vc_toggle][vc_toggle title=”Is it safe to order online from Gift-Crate.co.uk?” style=”round” color=”mulled_wine” el_id=”1473550147842-6518f339-1307″]Your safety is incredibly important to us and to protect your details, we utilise industry-standard Secure Socket Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information.

This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone. Look for the yellow padlock on your screen as you browse our site.

All of our payments go through PayPal for security, which means we have no record of any critical information such as credit card numbers. To see more information on the security provided by PayPal click here[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column]

Delivery

Typical Delivery Time And Costs

[/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How long will it take for my order to be delivered?” style=”round” color=”mulled_wine” el_id=”1472425860257-4cb79b09-e5d9″]If your order is placed before 5pm on a working day we aim to deliver within 1-2 working days.

Please while we always post 1st Class Royal Mail, there is occasionally delays with the postal system.

Contact help@gift-crate.co.uk if you have not recieved your order within 4 working days.[/vc_toggle][vc_toggle title=”Can I get items delivered outside the UK?” style=”round” color=”mulled_wine” el_id=”1472425860192-c285a437-464f”]Unfortunately at the present time we ONLY deliver to the UK due to uneconomical shipping prices.[/vc_toggle][vc_toggle title=”How do I qualify for FREE shipping?” style=”round” color=”mulled_wine” el_id=”1472425860324-03f1ecb3-f579″]Easy! By spending over £30 in a single order you can get totally FREE shipping by clicking the “Free Shipping” option at checkout![/vc_toggle][/vc_column][/vc_row][vc_row][vc_column]

Return Policy

Our Return Policy, & Dealing With Damaged Goods

[vc_toggle title=”What is your refund policy?” style=”round” color=”mulled_wine” el_id=”1472425860128-eb99bd14-745d”]Due to the print on demand service we provide, we can only accept refunds where the item is faulty or damaged. If you have recieved a faulty item, please see “I recieved a faulty item, what now?” below.

Please double check the sizes chart before you place your order.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”I recieved a faulty item, what now?” style=”round” color=”mulled_wine” el_id=”1472482595716-18b9ab76-b58d”]Firsty we apologize for having sent out a faulty product, we can assure you we do our best to make sure all the items look great before shipping.

Secondly, you should send an email to help@gift-crate.co.uk with the following information within 14 days of delivery:

Your order number recieved in your confirmation email, your current shipping address, a valid phonenumber and then a quick description of the item and a picture of the fault to help us identify the problem.

Upon receipt of your email we will organize for a replacement to be delivered to you free of charge.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”I changed my mind on an item (before delivery) what can I do?” style=”round” color=”mulled_wine” el_id=”1472482602998-6b6982d5-9a44″]If you place an order by mistake, or change your mind about an item you should send an email to help@gift-crate.co.uk as soon as possible detailing the problem with your order, please also include your order number.

We aim to process all of our orders on the day of placement, therefore we cannot guarantee your order will be altered in time before delivery.

Uunfortunately in this event we cannot alter or refund your order.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”I changed my mind on an item (after delivery) what can I do?” style=”round” color=”mulled_wine” el_id=”1472482606548-9894c6bc-ee79″]Unfortunately we cannot accept refunds for items which are not faulty, our products are all made to order.

If you have recieved an item that is faulty, please see “I recieved a faulty item, what now?”.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column]

Terms And Conditions

T&C's, Privacy, Gift Vouchers & Liablility

[/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What happens to my payment information?” style=”round” color=”mulled_wine” el_id=”1472482679012-3adb650b-424d”]We only accept payments via PayPal, this ensures that your payment details remain as secure as possible.

We DO NOT hold any record of payment information.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you sell gift vouchers?” style=”round” color=”mulled_wine” el_id=”1472482683904-32769043-b476″]At the moment we do not sell gift vouchers.[/vc_toggle][vc_toggle title=”How do I use my coupon?” style=”round” color=”mulled_wine” el_id=”1473549951694-d8e11551-aa30″]If you have a coupon and wish to use it on your order, you should select the items you wish to purchase, then proceed to checkout.

On the checkout page, on the bottom left corner you will see a box for inputting your code.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”My coupon isn’t working?” style=”round” color=”mulled_wine” el_id=”1473547471045-005417ed-fe40″]From time to time we may issue coupons to promote certain items or events, all coupons have an expiry date – be sure to read the t+c’s when you recieve the coupon.

If you have checked the expiry date, and the coupon code is indeed incorrect please email help@gift-crate.co.uk with a description of your problem, please also include where you found the coupon code.[/vc_toggle][vc_toggle title=”Do you offer any guarantees for your phone cases?” style=”round” color=”mulled_wine” el_id=”1473548519490-d5867588-055e”]We DO NOT offer any form of guarantee for our phone cases.

Although our cases are designed to protect your device we cannot accept responsibility for any damage.

Use at your own risk.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Terms & Conditions” style=”round” color=”mulled_wine” el_id=”1473549665406-32235571-fdde”]By placing an order you are offering to purchase a product on and subject to the following terms and conditions.

All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have reviewed your order we will e-mail you again to confirm that we have dispatched your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this as soon as possible.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Where applicable, prices are inclusive of VAT.

Delivery costs will be charged in addition; such additional charges are clearly shown where applicable and included at checkout.[/vc_toggle][vc_toggle title=”Liability” style=”round” color=”mulled_wine” el_id=”1473549867892-159a57a8-5571″]The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Gift-Crate.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Gift-Crate.co.uk’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.[/vc_toggle][/vc_column][/vc_row]